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Dealing with ambiguity

Being comfortable and confident in times of ambiguity and uncertainty is a skill that will pay off many times over for leaders and managers. Dealing with change makes many uncomfortable – but there are tools, techniques and approaches you can use to become more confident when navigating the uncertain.

From learning about situations you can and can’t control to confident decision-making and effective communication, having a core toolkit for navigating the uncertain is an essential skill.

Workshop delivery

Navigating the uncertain is a 3-hour workshop that can be delivered virtually or face-to-face by an expert facilitator for a group of up to 16 participants.

Times of change can be difficult for leaders and their teams in equal measure. This workshop provides participants with an insight into their strengths and areas for development, as well as how to support their teams during uncertainty. Using real-life situations, participants discuss how they felt and their responses and what could be done differently in the future to get a better result.

We measure the impact of this workshop through an immediate evaluation, giving you confidence about the return on your investment. The relationships and learning community built between participants during the workshop fosters peer support, engagement and ongoing personal development.

What to expect

We cover

  • Discovering strengths and areas for development against the core competencies needed to be effective in ambiguity
  • Working with and understanding ‘The ambiguity toolkit’
  • Understanding which situations can be controlled and which can’t, and how to act accordingly
  • Understanding team and individual behaviours and how to work with them
  • Exploring what communication approaches are productive when dealing with ambiguity
  • Getting comfortable in taking decisions and moving on
  • Creating a personal action plan to use for reference beyond the workshop

Participants will be able to

  • Understand the causes of ambiguity and the normality of the feelings which can result
  • Use a simple toolkit for creating confidence when their environment is ambiguous
  • Understand how to move forward when paralysed in the face of uncertainty
  • Gain self-awareness of their own responses when going through uncertain times
  • Help their teams understand and manage ambiguous situations

Workshop details

Workshop delivery:

Navigating the uncertain  can be run either as a 3-hour virtual or face-to-face workshop for up to 16 participants.

This workshop can be extended to a full day (6 hours) by adding our 3-hour Live Lab.

Who should attend?

Anyone who would benefit from being decisive and confident during times of uncertainty and would also like clarification on their areas of strength and development.


Please get in touch with us for pricing.

Start the conversation

Ensuring your managers have the right skills and support is crucial for successful organisational change, so speak to us today.