Download our latest whitepaper Developing Emotional Capital: The advanced evolution of emotional intelligence for leaders

Emotional intelligence (EI) has become a buzzword in the world of leadership in recent years. According to a report by the World Economic Forum, emotional intelligence is expected to be one of the top 10 job skills required for workers to thrive in 2020 and beyond. While intelligence and technical skills are still important for effective leadership, emotional intelligence has emerged as a crucial aspect of leadership success. Read on as we discover 5 critical elements for emotional intelligence leadership success.

Authenticity is key 

Authenticity is a key component of emotional intelligence. Leaders who are genuine and transparent can build trust and credibility with their teams. As Renee Smith, author of “Achieving an Authentic Life” said, “When leaders are authentic, they create an environment of trust, which is the foundation for a high-performing team.” 

Empathy matters 

Empathy is another important aspect of emotional intelligence. Leaders who can put themselves in their team members’ shoes and understand their perspectives are better equipped to make decisions that benefit the entire organization. As Daniel Goleman, author of “Emotional Intelligence” said, “Empathy is the single most important competency in the 21st century.” 

Mindfulness and self-awareness are critical 

Leaders who practice mindfulness and self-awareness are better able to regulate their emotions and make better decisions. As Daniel Goleman said, “Leaders who are mindful are better able to make decisions that are in the best interest of their organization.” 

Emotional intelligence can be learned 

Emotional intelligence is not just an innate trait that some people are born with. It can be learned and developed over time. As Travis Bradberry, co-author of “Emotional Intelligence 2.0” said, “Emotional intelligence is not something you are born with, but something you can learn. It’s a skill that you can develop and improve.” 

Watch Dr. Martyn Newman from RocheMartin – Pendulum Summit

Watch Dr. Martyn Newman, leading expert on the science of mindfulness and emotional intelligence from RocheMartin during Pendulum Summit.

Emotional intelligence leads to better outcomes 

Leaders who possess emotional intelligence are better able to manage their own emotions, build stronger relationships, and make better decisions. As Richard Boyatzis, co-author of “Primal Leadership” said, “Leaders who possess emotional intelligence create more engaged, productive, and loyal employees and ultimately better business outcomes.” 

In conclusion, emotional intelligence is a critical aspect of effective leadership in today’s fast-paced and ever-changing business environment. Leaders who are authentic, empathetic, self-aware, and mindful are better equipped to lead their teams to success. As the world of work continues to evolve, emotional intelligence will remain a crucial skill for leaders to possess. 

Discover how Legal & General (L&G)’s Insurance Customer Service Division embedded The Oxford Group’s ‘5 Conversations’ approach to suit L&G’s focus on emotional intelligence. 

Learn more about Emotional Intelligence with our latest whitepaper and immerse yourself in the profound insights of our Emotional Capital programme.