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The Oxford Group - A City & Guilds Group Business

Managing performance

Whether it’s managing poor performance or good, this one-day workshop delivers practical tools and techniques for effective performance management

Creating better teams

The way and standard to which every employee does their job will shape the overall success of an organisation. A manager's primary focus is to create effective teams – and using performance management to maintain, monitor and improve performance is key.

From setting realistic performance measurements to effective meetings and record keeping, every manager needs a core toolkit for performance management to ensure they deliver business goals.


Course features

Managing performance is a one-day, ready-to-run performance management training course.

This workshop covers all the key learning and techniques for effectively managing the performance of teams. It will enable participants to better understand the needs and motivations of others and use a range of practical tools and techniques to work with them to deliver great results.

We measure the impact of the performance management training through post-course evaluation, giving you confidence about the return on your investment. The relationships and learning community built between participants during the course fosters peer support, engagement and on-going personal development.

What to expect

We cover:

  • The Oxford Group model, ‘Factors that affect performance’, and how it can be applied to real work, people and situations
  • The keystones of performance – establishing clarity, setting objectives, exploring mutual expectations, giving effective feedback and measuring results
  • Styles and behaviours that can be used to work effectively with others – balancing task and relationships
  • How to get the most from others – achieving empowerment through effective performance coaching
  • Practice sessions in small groups with focused feedback to hone skills in real time

Participants will be able to:

  • Manage ‘good performance’ so that the benefits are felt by the individual, team and organisation
  • Manage ‘poor performance’ in the interests of the individual, team, and organisation
  • Identify factors affecting good and poor performance using a straightforward diagnostic tool
  • Understand practical steps, tools and techniques for undertaking an effective managing performance conversation
  • Hold effective, face-to-face performance conversations to tackle and resolve performance issues and identify good performance

Course details

Course delivery:

Managing performance is a one-day workshop for up to 16 participants that is led by one of our consultants in a location of your choice. The day will generally run from 9am to 5pm, with individual topics taking between 30 minutes to one hour.

Who should attend?

Managers looking to learn techniques that will build their team and individual performance.


The price for this course is £2,000. Please do speak to us about pricing in other currencies.

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Start the conversation

It is essential all your managers have the tools they need to successfully manage their teams. Speak to us today about one of the most fundamental skills they must all have - how to manage individual and business performance.