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Get to know 5 Conversations – Conversation 4 – Challenging unhelpful behaviour.

In any workplace, there will be situations where someone engages in unhelpful behaviour that needs to be addressed. While challenging unhelpful behaviour may be the most uncomfortable, it is a necessary one to master in order to build trust. In fact, almost counterintuitively, when this conversation is done well, it can show your conversation partner how much you care about their success that you are willing to give such feedback to help them improve.

Conversation 4, while it can feel daunting and uncomfortable, shouldn’t be avoided. Having this conversation will set your team up for success and will build trust between yourself and your conversation partner. The important thing is to have the tools to be able to have this conversation in a non-confrontational manner and to remember that it is not a one-way street.

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Our popular 5 Conversations programme draws on over 35 years of insight and experience to look at how authentic two-way human conversations build relationships, trust and engagement at work.

Engaged employees are more productive, drive innovation forwards and are more loyal to your organisation making 5 Conversations a key tool to drive business performance.

We have updated the 5 Conversations programme and book to include:

  • Customer success stories
  • Impact of psychological safety
  • Link to emotional intelligence
  • Latest neuroscience research and engagement data
  • How to use 5 Conversations with customers

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Author – Emmett Abrams

Emmett Abrams

A multilingual speaker with excellent communication skills and attention to detail. Dependable and organised team player with a highly goal-oriented and success-driven mentality.

Find out more about Emmett