Download our latest whitepaper Developing Emotional Capital: The advanced evolution of emotional intelligence for leaders

In the rapidly changing landscape of the business world, leaders need to be equipped with a resilient mindset to steer their organisation in uncertain times. While technological advancements can improve operational efficiencies, leadership resilience is all about building emotional intelligence (EI) that can help leaders navigate crises and change. Discover how you can harness the power of emotional intelligence in building leadership resilience.

Emotional Intelligence & Leadership Resilience

EI is the ability to recognise and manage one’s own emotions, as well as understand and influence the emotions of others. Leaders with high EI can effectively manage stress, remain calm under pressure and make better decisions. In this era of connectedness, empathy and emotional intelligence have become critical for leaders to build strong relationships with their employees and stakeholders. 

Resilient leaders are masters in dealing with crises and adapting to new situations. They are also better equipped to inspire and motivate their employees, leading to increased productivity and better work-life balance. For leaders, it’s not just about developing self-awareness but fostering empathy and awareness towards others. 

Leadership resilience is not a new concept but it’s gained popularity in recent years as leaders witness the power of EI in achieving better business outcomes. According to a Deloitte survey, 94% of executives and 88% of employees believe that a distinct corporate culture is critical to business success and resilience. Developing emotional intelligence and leadership resilience is now a critical skill set for leaders to thrive in the ever-changing business landscape. 

The good news is that EI can be developed and honed through practice. Leaders can start by taking stock of their emotions, empathising with their employees, and creating an open culture for communication. Building trust and regular engagement with employees can go a long way in improving emotional intelligence. Furthermore, seeking guidance from experts can also help leaders develop empathy and other essential EI skills. 

To learn more about developing emotional intelligence and leadership resilience, listen to the RocheMartin podcast with EI experts: 

Rodd Yapp – Former Royal Marine Officer and MD of Leadership Forces 

Claire Harding – Head of Commercial Capability at LucozadeRibenaSuntory 

Former England International Netball player Joe David – Head of Performance Psychology at RocheMartin 

The podcast features insights on how emotional intelligence can help leaders create a collaborative work environment and propels organisations towards success.

In conclusion, developing emotional intelligence and leadership resilience is crucial for leaders to thrive in an era of uncertainty. By building these skills, leaders can inspire and motivate their employees, foster resilience in the workplace and drive growth and innovation. 

Case study

Explore how Legal & General (L&G)’s insurance customer service unit integrated The Oxford Group’s ‘5 Conversations’  methodology, adapting it to align with L&G’s emphasis on emotional intelligence.

Would you like to enhance your leadership skills? Access our latest Emotional Intelligence whitepaper and explore our Emotional Capital programme to discover effective strategies for developing as a leader.